Terms and conditions
TERMS & CONDITIONS
Who are we?
INSTINKT Gaming essentials s.r.o.
with registered office in Náměstí 40, Paskov, 739 21
How can you contact us?
Payment methods and delivery options
You can pay for the goods:
- Online credit card - payment gateway ComGate Payments, a.s.
- Accelerated bank transfer - payment gateway ComGate Payments, a.s.
- Bank transfer
- Cash/cash on delivery upon delivery of the package
The package is delivered by our logistics partners. The tax receipt will be sent to your email.
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
Phone: +420 228 224 267
Information on the website www.instinkt.gg
We guarantee all information on our website. The same applies to photos and descriptions of goods. We indicate the prices including VAT. The price also includes delivery costs.
Complaints and withdrawal from the contract
In the context of consumer protection you have the possibility to complain about the goods. In this case, inform us immediately by e-mail after delivery of the defective goods. Send the goods together with the original or a copy of the tax document to the above address. We will examine the complaint no later than three working days after delivery of the defective goods to our address and inform you about the result within this period.
You also have the right to withdraw from the contract within 14 days after delivery of the goods. In this case, return the goods to us in the original condition, complete and without any signs of damage or use, to the above address and inform us about it by e-mail. We will transfer the money to the bank account you specified within three days after delivery. In case of a claim or withdrawal from the contract, you will bear the cost of returning the goods to our address.
Cancelling an order
You can cancel your order at any time before you receive the goods. In this case, send us an e-mail and specify the number of the order you want to cancel, as well as the bank account number to which the money should be transferred back. We will send you the money within three days after cancellation of the order.
Where to return the goods in case of complaint or withdrawal from the purchase contract?
INSTINKT Gaming essentials s.r.o. warehouse
Korejská 877 /14,
Your personal data
We promise to treat your personal information as our own. Do not expect spam from us. In principle, we do not share your personal data with third parties, with the exception of the contractual supplier for the purpose of delivery of goods! By purchasing, you agree to the processing of your first and last name, home address, identification number, tax identification number, e-mail address and telephone number. The data will be processed for an indefinite period of time. The personal data provided will be processed and stored for the purpose of fulfilling the subject of the contract in accordance with the Data Protection Act. You have the right to be informed about what data we record about you, and you have the right to change this data or express your opposition to the processing in writing. We will only send you business news and information about our activities if you request it. You may withdraw your consent to receive such at any time.